Academic Advisors

 Academic Advisors serve as a primary point of contact for students. They can assist with scheduling issues, interruption of training requests, community referrals, and tutoring resources. All online students are assigned an academic advisor at the start of their program, and all campus students are assigned an academic advisor in the last week of their first month of enrollment.

Campus Students

Academic Advisors are located on the first floor of Building 2 (6353 Sunset Blvd.) and are available to assist students during normal business hours (Monday through Friday, 8:00am to 5:00pm) in person or via email (campusadvising@lafilm.edu) or phone (323.769.7714).

Online Students

Online Academic Advisors are available to assist students via email (onlineadvising@lafilm.edu) or phone ((323.769.2798)

Student Support Services

The Student Support Services Manager offers personalized support to both online and campus students.  Through community resources, workshops, and webinars, the Student Support Services Manager fosters an academically nurturing and safe environment for all students. For more information, the Student Support Services Manager can be reached via phone at 323-769-7722 or by email at studentwellness@lafilm.edu.

Career Development Services

Career Development’s mission is to provide assistance and resources that will support students and graduates as they navigate the challenging path to creating and sustaining a successful career. The keys to unlocking and managing a career in the entertainment industry are research, networking, preparation, professionalism, and staying current with industry practices and trends. The Career Development Department works with students and graduates to equip them with interpersonal and professional skills, support their vocational goals, and help to bridge the gap between academia and the workplace. Even though LAFS makes a reasonable effort to assist each graduate in seeking employment, this in no way constitutes a promise or guarantee of employment. Access to Career Development services for students and graduates may be suspended in the event that a student or graduate’s financial commitments are not met or if the student or graduate displays unprofessional behavior. Alumni benefits, including membership in the Alumni Association and lifetime access to an @lafilm.edu email address, are reserved for graduates in good standing. 

Career Development services include the following:

  • 24/7 online portal, CareerConnect (careers.lafilm.edu)
  • Career advisement
  • Resume and interview prep
  • Internship and job search
  • Employer presentations and on-campus interviews
  • Alumni Association

Career Development Advisors are located on the 6th floor of Building 2 (6353 Sunset Blvd.) and are available by appointment in person, by phone, or via Zoom to assist students during weekday hours (Monday through Friday, 9:30am to 5:30pm PT). For more information, Career Development is reachable via phone at 323.769.2716.

Library Resources & Services

The Los Angeles Film School Library plays a vital role in supporting the academic, creative, and professional development of students, faculty, staff, and alumni by providing access to current and relevant books, media, and digital resources. The Library assists patrons in locating, evaluating, and accessing information from a wide range of sources while supporting the institution’s learning resource system and commitment to lifelong learning.

The Library is located on the first floor of Building 2 (6353 Sunset Blvd). Library materials may be checked out by currently enrolled students and active faculty and staff with a valid school ID. The collection includes books, films, screenplays, music and audio resources, and other media that can be searched through the Library Catalog.

In addition to its physical collection, the Library provides access to a variety of online resources and databases, including EBSCO, ProQuest, Kanopy, LinkedIn Learning, Luminate Data Film & TV, Luminate Data Intelligence, Naxos Music Library, and more. These resources support research, learning, and creative projects by providing access to scholarly journals, eBooks, streaming media, industry reports, market research, instructional content, and other academic resources. These online resources may be searched through LibSearch, the Library’s all inone research tool.

The Library offers a variety of services and spaces to support student success, including circulation services, study areas, computers, printing and scanning, research assistance, and equipment lending. The Library also hosts workshops, webinars, exhibits, and special events designed to strengthen research skills, encourage creativity, and foster engagement within the campus community. Personalized support is available through research guides, tutorials, and one-on-one appointments.

Hours of Operation

  • Monday – Thursday: 8:00 a.m. – 8:00 p.m.
  • Friday: 8:00 a.m. – 6:00 p.m.

Library hours may be adjusted during holidays, school breaks, campus closures, and special events. Current hours and announcements are available through the Library website and communication channels.

For additional information, please visit the Library’s website at library.lafilm.edu. or contact the Library team for assistance.

Online Tech Support

The school has an online support helpdesk that is available 7 days a week from 6:00AM to 12:00 midnight PT to assist students if they experience technical difficulties accessing their online courses or course materials. Students may contact the online technical support desk by email at onlinesupport@lafilm.edu or by phone at 844.FIX.FILM (844.349.3456).

Student Accessibility Services (SAS)

The school is committed to providing equal access to all students, including those who qualify as persons with disabilities. While upholding this commitment, the school also expects all students to maintain the high standards of academic achievement and excellence that are essential to the integrity of the school’s mission. By advancing these aims, the school ensures that its policies, practices, and procedures conform to federal, state, and local statutes and regulations. Provide written documentation to the ADA Coordinator regarding the nature of your disability and any considerations/accommodations that may be necessary. 

Such documentation must: 

  1. Be from an appropriate professional, 
  2. be current when applicable (the age of the acceptable documentation is dependent upon the disabling condition), and
  3. provide a clear understanding of how the student is presently functioning. 

The school’s confidentiality policy provides that only the appropriate school personnel access this information, and it is stored in separate, confidential files. Except in instances of health or safety, information concerning the disability, accommodation, or documentation will not be released without written consent.

Provide ample time when requesting reasonable accommodation. Requests must be evaluated, and arrangements made prior to the anticipated need for service/support. The school cannot guarantee that appropriate accommodation or services can be put in place without sufficient lead time to make arrangements. Whenever possible, please provide at least 60 days’ advance notice. The ADA Coordinator makes determinations of reasonable accommodation for students with disabilities. For more information, email accessibilityservices@lafilm.edu.

Policy Regarding Service Animals for People With Disabilities

Los Angeles Film School, LLC is committed to making reasonable modifications in policies, practices, and procedures to permit the use of service animals by persons with disabilities. Service animals play an important role in ensuring the independence of people with disabilities, and it is therefore our policy to welcome into our facility any animal that is individually trained to assist a person with a disability.

What Is a Service Animal?

Service animals include any dog that is individually trained to do work or perform tasks for individuals with disabilities, including a physical, sensory, psychiatric, intellectual, or other mental disability. Service animals do not always have a harness, a sign, or a symbol indicating that they are service animals. A service animal is not a pet. Service animals assist people with disabilities in many different ways, such as:

  • Guiding people who are blind or have low vision and retrieving dropped objects for them;
  • Alerting people who are deaf or hard of hearing to sounds and the presence of others;
  • Carrying and picking up items, opening doors, or flipping switches for people with disabilities who have limited use of hands or arms, limited use of their legs, or limited ability to bend or stoop;
  • Pulling wheelchairs;
  • Alerting people with disabilities to the onset of medical conditions such as seizures, protecting them and cushioning them if they fall, reviving them, and performing other tasks that reduce the risk of disability-related injury;
  • Doing work or performing tasks for persons with traumatic brain injury, intellectual disabilities, or psychiatric disabilities, such as reminding a person with depression to take medication or waking them up, alerting a person with anxiety to the onset of panic attacks, orienting people with schizophrenia to reality, and helping people with intellectual or cognitive disabilities to locate misplaced items, find places, or follow daily routines; and
  • Providing physical support and assisting people with physical disabilities with stability and balance.

Requirements with Regard to Service Animals:

Most of the time, people with disabilities who use service animals may be easily identified without any need for questioning. If we can tell by looking, it is our policy not to make an individual feel unwelcome by asking questions. If we are unsure whether an animal meets the definition of a service animal, it is our policy to ask the individual only two questions:

  • Is the dog a service animal required because of a disability?
  • What work or task has the dog been trained to perform?

If the individual says yes to the first question and explains the work or tasks that the animal is trained to perform, we will welcome the person and service animal into The Los Angeles Film School without asking any additional questions about his or her service animal. We will not ask an individual questions about his or her disability.

We will not ask an individual to show a license, certification, or special ID card as proof of the animal’s training. We must permit service animals to accompany individuals with disabilities to all areas of our facility normally used by students, guests, or other members of the public and will treat individuals with service animals with the same courtesy and respect that The Los Angeles Film School affords to all of our students and guests.

Since a service animal is not a pet, individuals with disabilities may not be asked to pay any extra deposits, fees, or other charges because they are accompanied by service animals. Deposits, fees, or other charges that are normally required for pets do not apply to service animals.

Please handle any inquiries or complaints about this policy in accordance with our usual procedures by contacting the Compliance Office. Phone: 323.769.2280. Email: compliance@lafilm.edu

Student ADA/Section 504 Grievance Procedure

The institution, in compliance with state and federal laws and regulations, including the Americans with Disabilities Act of 1990 (ADA, as amended in 2008) and Section 504 of the Rehabilitation Act of 1973 (Section 504), does not discriminate on the basis of disability in administration of its education-related programs and activities, and has an institutional commitment to provide equal educational opportunities for disabled students who are otherwise qualified. Students who feel that their rights under this policy have been violated may use these grievance procedures to file a complaint.

Any person who has questions or wishes to file a complaint should direct their inquiry to the school’s ADA Coordinator. 

The complaint can be filed by email  at accessibilityservices@lafilm.edu or in person in the Student  Support Services Department, 6353 Sunset Blvd., 1st Floor, Hollywood, CA 90028.

1.  Informal Resolution

Prior to initiating the formal complaint procedure set forth below, the student should, in general, first discuss the matter orally or in writing with the individual(s) most directly responsible. If no resolution results, or if direct contact is inappropriate under the circumstances, the student should then consult with the ADA Coordinator who will attempt to facilitate a resolution. If this step is not successful in achieving a satisfactory resolution within 7 calendar days, the student will be informed of their right to file a formal complaint.

2.  Formal Resolution

If the procedure set forth above for informal resolution does not yield a successful resolution, then the student may file a formal complaint. Complaints must be filed as soon as possible, but in no event later than 14 days after the conclusion of the term in which the concern arose.

A complaint must be in writing and include the following:

  • Grievant’s name, address, email address, and phone number.
  • A full description of the problem.
  • A description of what efforts have been made to resolve the issue informally.
  • A statement of the remedy requested.

The formal complaint can be filed by email at compliance@lafilm.edu or by faxing to 323.769.8776.

3.  Investigation and Report

The Compliance Department or his or her designee (hereafter collectively referred to as the “grievance officer”) will promptly initiate an investigation. In undertaking the investigation, the grievance officer may interview, consult with, and/or request a written response to the issues raised in the grievance from any individual the grievance officer believes to have relevant information, including faculty, staff, and students. Upon completion of the investigation, the grievance officer will prepare and transmit to the student, and to the party against whom the grievance is directed, a final report containing a summary of the investigation, written findings, and a proposed disposition. This transmission will be expected within 45 calendar days of the filing of the formal complaint. The final report may also be provided, where appropriate, to any school official whose authority will be needed to carry out the proposed disposition or to determine whether any personnel action is appropriate. The disposition proposed by the grievance officer will be put into effect promptly.

4.  Retaliation Prohibited

Filing an informal or formal complaint of discrimination is a protected activity under the law. Retaliation against anyone who files a complaint, who supports or assists an individual in pursuing a complaint, or who participates in the resolution of a complaint is prohibited. Any retaliatory action may be the basis of another complaint under this policy and may subject the individual engaged in retaliation to discipline under the appropriate student, staff, or faculty disciplinary policies.

Student Complaints & Questions

Students are encouraged to present and discuss any concern or complaint, with The Los Angeles Film School staff and/or faculty and/or administrator. In the event of a concern, grievance or complaint that is not satisfactorily addressed in a meeting with the appropriate staff/faculty/administrator, a student may submit a complaint questionnaire form online at www.lafilm.edu/accreditation/student-complaints. The complaint will be received by the Operations Manager for the Office of Student Advocacy, Sheryl Warren-Edge. The Operations Manager for the Office of Student Advocacy will serve as an impartial representative of the institution who is not directly involved in the area of complaint. If the Operations Manager for the Office of Student Advocacy must be recused due to involvement in the area of complaint, another institution staff member will be assigned for assurance of serving as an impartial representation. The Operations Manager for the Office of Student Advocacy will direct and facilitate each complaint with the appropriate Staff/Faculty member with the goal being to obtain a satisfactory resolution and/or ultimate clarification. Students will receive initial acknowledgment of the complaint and may be contacted for additional input. Students should be willing to be involved in discussion and communication towards resolution. Upon completion of the review of facts and evidence, the student will be notified of the final decision by the appropriate staff/faculty member within 30 days of receiving the complaint in writing. 

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the institution has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the institution for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges
2101 Wilson Boulevard, Suite 302, Arlington, VA 22201
Phone: 703.247.4212 
www.accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting complaints@accsc.org or at www.accsc.org/Student-Corner/Complaints.aspx.

Bureau for Private Postsecondary Education Disclosures for California residents:

(A) Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at:

1747 N. Market Boulevard, Suite 225, Sacramento, CA 95834

OR

P.O. Box 980818, West Sacramento, CA  95798-0818
Phone: 888.370.7589   Fax: 916.263.1897

www.bppe.ca.gov

(B) As a prospective student, you are encouraged to review this catalog before signing an enrollment agreement. You are also encouraged to review the School Performance Fact Sheet, which must be provided to you before signing an enrollment agreement.

(C) A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling 888.370.7589 or by completing a complaint form, which can be obtained on the bureau’s internet web site (www.bppe.ca.gov).

(D) The Office of Student Assistance and Relief is available to support prospective students, current students, or past students of private postsecondary institutions in making informed decisions, understanding their rights, and navigating available services and relief option. The office may be reached by calling (888)-370-7589 or by visiting www.bppe.ca.gov.

Connecticut Residents

Connecticut residents who are unable to resolve complaints with the institution may contact the Connecticut Office of Higher Education.

Complaints should be directed to:

Emily Bjornberg, Senior Consultant, Academic Affairs
Connecticut Office of Higher Education
450 Columbus Blvd, Suite 707, Hartford, CT 06103
Emily.Bjornberg@ct.gov
www.ohe.ct.gov
860-947-1824 (office)

Florida Residents

A grievance procedure is available to any student who believes a decision or action has adversely affected his/her status, rights, or privileges as a student. The purpose is to provide a prompt and equitable process for resolving student grievances. Students with grievances should first meet with a School Director and complete a written statement. If the grievance is not resolved, then the School Director will review it with all parties concerned. The Executive Director’s decision is final.

Students who feel a grievance is unresolved may refer their grievance to:

Executive Director, Commission for Independent Education,
325 West Gaines Street, Suite #1414, Tallahassee, FL 32399-0400
Phone: 850.245.3200 or toll free at 888.224.6684

Georgia Residents

Residents of Georgia enrolled in a Los Angeles Film School Online Program may appeal to the Georgia Non-Public Postsecondary Education Commission (GNPEC) in relation to any compliance or grievance such a student may have that is not resolved to such a student’s satisfaction.

The GNPEC may be reached at:

2082 East Exchange Place, Suite 220, Tucker, GA 30084-5305
Phone: 770.414.3300
https://gnpec.georgia.gov/student-resources/complaints-against-institution

Kansas Residents

The Los Angeles Film School is authorized to operate in Kansas with a Certificate of Approval from the Kansas Board of Regents.  

Kansas Board of Regents:

1000 SW Jackson, Suite 520, Topeka, KS 66612
Phone: 785.430.4240

Student Complaints/Questions

Kansas students who are filing a complaint against The Los Angeles Film School should follow the standard Los Angeles Film School grievance procedure information.  

If a satisfactory resolution cannot be reached after exhausting The Los Angeles Film School’s complaint procedure, Kansas residents may file a complaint with the Kansas Board of Regents at: www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Maryland Residents

This institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.

Complaints should be directed to:

Maryland Higher Education Commission, 217 East Redwood Street, Suite 2100 Baltimore, MD 21202
Phone: 410-767-3300
collegiatecomplaint.mhec@maryland.gov
 https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

Minnesota Residents

GOVERNING BODY – STATEMENT OF LEGAL CONTROL

Los Angeles Film School is a fictitious name registered by Los Angeles Film Schools, LLC dba Los Angeles Film School and is organized and charted under the laws of the State of California and is registered with the California Secretary of State as a Limited Liability Company. The address of the governing body is 6363 Sunset Boulevard, Hollywood, CA 90028.

Los Angeles Film School is registered with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions. In addition, all registered schools shall publish in the school catalog or student handbook the name, street address, telephone number, and website address of the office.

Minnesota Office of Higher Education:

1450 Energy Park Drive, Suite 350, St. Paul, MN 55108-5227
Phone: 651.642.0567 or toll free at 800.657.3866 or fax 651.642.0675
www.ohe.state.mn.us

Board of Co-Chairmen-Governing Body:  1) Edward E. Haddock, Jr.; 2) James W. Heavener; 3) Jonathan D. Phelps 
Administration:   Mike Myles, Senior Vice President of Operations 
Online Administration Officers:  Monica Landrum, VP Online Admissions • Blake Cronin, Director of Online Enrollment • Laura Armstrong, Online Director of Financial Aid

North Carolina Residents

The school is owned by Los Angeles Film Schools, LLC, a California Limited Liability Company.

The address of the governing body is 6363 Sunset Boulevard, Hollywood, CA 90028.

North Carolina resident students who feel they need to file a complaint with The Los Angeles Film School may do so via the school’s complaints portal at www.lafilm.edu/accreditation/student-complaints if their concern has not been adequately addressed with the appropriate program or staff administrator. Complaints may also be addressed to Lisa Schoening, Director of Accreditation and Compliance, at compliance@lafilm.edu.

Board of Co-Chairmen-Governing Body: 1) Edward E. Haddock, Jr.; 2) James W. Heavener; 3) Jonathan D. Phelps.

North Carolina resident students wishing to file a complaint with the Board of Co-Chairmen may address their complaint in writing to:

Los Angeles Film School Board of Co-Chairmen
6363 Sunset Blvd.
Hollywood, CA 90028

Los Angeles Film School maintains a guarantee bond for the benefit of North Carolina residents in case of school closure. It is filed with Travelers Casualty and Surety Company of America, under the laws of the State of Connecticut and duly authorized to transact business as a surety under the laws of the State of North Carolina.

Oklahoma Residents

A link to the OSRHE webpage: https://okhighered.org/current-college-students/complaints/

Oregon Residents

Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC) can respond to a formal complaint.

Students may contact:

Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302

Students may send an email to: complaints@hecc.oregon.gov

Students may also access the Oregon Higher Education Coordinating Commission complaints web page at: www.oregon.gov/highered/about/Pages/complaints.aspx

Wisconsin Residents

The Educational Approval Board (EAB) has the authority, under EAB 4.08(2), to investigate a student complaint, negotiate a settlement, or dismiss a complaint if it is found to be inappropriate. The following information is intended to help students file a complaint about a school that the EAB regulates.

Before you file a complaint with the EAB, state law requires that you try to resolve the matter with the school. Every EAB-approved school has a process to resolve student complaints. If the matter is not resolved, you may file a complaint with the EAB using the EAB Student Complaint form, published on the EAB website.

Complaints must be filed within one year after the student’s last recorded date of attendance. Upon receiving a student complaint, EAB investigates it. If preliminary findings indicate a violation by a school, the EAB shall attempt, through mediation, to resolve the complaint. If no agreement is reached, the EAB may dismiss the complaint or conduct a hearing. Under Wisconsin’s Open Records Law (Wis. Stats., Ch. 19), complaints will generally be available for review on request from a member of the public after the EAB has acted.

For more information, visit the EAB web page on this topic:
dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx

You may contact the EAB at the below address if you have any questions about the complaint process:

Wisconsin Educational Approval Board, 431 Charmany Drive, Suite 102, Madison, WI 53719
Phone: 608.266.1996

Wisconsin Policies for Residents Enrolled in Online Programs

The following policies apply only to residents of the State of Wisconsin who enroll in online degree programs.

Institutional Ownership:

The school is owned by Los Angeles Film Schools, LLC, a California Limited Liability Company. Los Angeles Film Schools, LLC is owned by a group of business entities with a background in education and finance including:

  • Phelps Education West, LLC
  • The Heavener Company Education West, LLC
  • Haddock Education, LLC
  • LAFS, LLC
  • Cal Lending

Chief School Administrator: The Chief School Administrator is Mike Myles

Acceptance

The school has an open admissions policy. Upon receipt of a full and complete Application for Admission, the school reviews the application to ensure that the applicant meets all minimum criteria for admission and in the affirmative, the applicant is notified of acceptance by phone call. Students are accepted on a provisional basis subject to successful completion of a technology assessment and orientation module.

Effect of Advanced Standing

Students who are granted credit for courses via transfer of credit for previous education or via CLEP, DTTS, or ACE test scores (see Transfer of Credit Policy) may find that the length of the program in which they are enrolled is reduced by one month for each course in which the student is granted credit. Students who are granted credit for courses via transfer of credit for previous education or via CLEP, DTTS, or ACE test scores (see Transfer of Credit Policy in the Academic Catalog Online Degree Programs) will receive a reduction in total tuition costs. The reduction in total tuition cost is calculated by a) determining the per-credit-hour tuition by dividing the total program tuition by the total credit hours of the program; then, b) multiplying the per credit hour tuition by the total transfer credit hours and/or test score credit hours awarded to determine the tuition reduction amount; then c) subtract the tuition reduction amount from the total tuition charge for the program to determine the adjusted tuition. See below example.

A 60-credit hour program with a total tuition charge of $30,000 for which a student is granted 6 credit hours of transfer of credit for previous education.

$30,000 / 60=$500 Tuition Per Credit Hour
$500 X 6=$3,000 Tuition Reduction Amount
$30,000 – $3,000=$27,000 Adjusted Tuition

Student tuition billing from the school is adjusted accordingly.